Technical Problem Solver

3 days ago


Bikaner, Rajasthan, India beBeeSupport Full time ₹ 17,92,000 - ₹ 19,97,000

Job Title: Help Desk Support Specialist

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As a member of our support team, you will be the central point of contact for clients, providing end-to-end technical and general support resolution. Your responsibilities will include handling incoming calls, chats, emails, and tickets, determining the issue, researching, and following up steps as necessary for resolution, answering incoming calls & chats, troubleshooting device and networking issues reported by users, acting as a liaison between customers, mobile carriers, client policy, and internal teams to provide accurate and timely resolution.

Key Responsibilities
  • Determining the issue and providing end-to-end technical and general support resolution
  • Handling incoming calls, chats, emails, and tickets
  • Answering incoming calls & chats
  • Troubleshooting device and networking issues reported by users
Required Skills and Qualifications
  • Fluency in French and English
  • Ability to work in 24/7 rotational shifts
  • Being extremely organized with an appreciation for process and documentation
  • A team player who thrives in a kind and collaborative environment
Benefits

The role offers a chance to work with international telecom carriers/service providers, resolve requests and incidents raised by customers, and identify, prioritize, and resolve reported problems through various mediums. If you have the required skills and qualifications, you will find this role rewarding and challenging.



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