Senior Escalation Manager
3 days ago
At Accolite, we're on a mission to deliver exceptional support for our customers. We're seeking a skilled Senior Escalation Engineer to join our team and help us achieve this goal.
Job Description
We are looking for an experienced professional responsible for managing escalation change requests. Your primary responsibility will be to offer support for escalated change requests as needed.
Responsibilities:
- Holding regular meetings to discuss progress, address challenges, and share updates with the Project Manager.
- Managing escalation change requests by identifying issues and providing effective resolutions.
- Ongoing support for escalated change requests as needed.
Required Skills & Qualifications
This role requires 3+ years of experience in development position, including 3+ years of experience as UNIX SysAdmin and working with large log files. You must be proficient in C/C++ and well-versed in various OS/Platform including Linux, UNIX, and Windows Server. Additionally, you should have strong knowledge of networking protocols, cloud services, and IAM SSO.
Nice To Have Skills
While not required, having experience with MacOS, UNIX (BSD), UNIX (HP-UX), UNIX (Solaris), Cloud services, Databases, Case Management, Alerting, and Ticketing Systems is highly valued.
Benefits
We offer a competitive compensation package, opportunities for growth and development, and a collaborative work environment that supports your success.
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