Dialer Campaign Optimization Specialist

2 weeks ago


Ahmedabad, Gujarat, India beBeeAnalyzer Full time ₹ 8,00,000 - ₹ 10,00,000

Real-time analyst roles are crucial to the success of contact centers.

The ideal candidate will have strong expertise in dialer systems, workforce management, and real-time monitoring to ensure optimal campaign performance and agent productivity.

Key responsibilities include:

  • Monitoring inbound/outbound dialing campaigns in real-time
  • Importing and managing dialer lists, starting/stopping campaigns as required
  • Adjusting dialing pace and flagging agent behavior to leadership
  • Managing agent profiles, assignments, and contact list criteria
  • Making daily scheduling adjustments in the Workforce Management system
  • Auditing dialer settings to ensure compliance with regulations
  • Collaborating with operations leadership to balance business goals
  • Responding to requests, queries, and issues across departments promptly

Qualifications for this role include:

  • Minimum 2 years of collections experience in a voice contact center
  • Hands-on experience with LiveVox or similar dialer systems
  • Advanced proficiency in MS Excel and data reporting
  • Strong analytical and problem-solving skills in high-pressure environments
  • Flexibility to work after-hours or on-call when required

This is a full-time night shift position. If you're interested in applying, please submit your resume.



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