Security Operations Specialist
1 week ago
Job Summary: We are seeking a highly skilled and experienced Security Officer to join our team at AccorHotel. As a Security Officer, you will be responsible for ensuring the safety and security of our guests and staff, as well as protecting the assets of the hotel.
Key Responsibilities:
- Establish a chain of command and responsibility, reporting directly to the Shift Duty Security Supervisor, Assistant Operations Manager, Security Manager, and Director of Security.
- Perform duties according to the Duty Roster prepared by the Director of Security or in their absence, the Assistant Director of Security.
- Deploy at various duty posts, including Security Control Room Duty, Lobby Duty, Loading Bay, Patrolling or Observation Duty, Back of House, VIP Parking, and other positions where security operations will benefit.
- Adopt a service-oriented approach in discharging duties to function harmoniously with the concept of the hotel as a place of hospitality.
- Exercise flexibility to maintain a balance between effectiveness and unobstructiveness.
- Promote a gentlemanly rather than an officer-like image for the security service.
- Act for and on behalf of the Hotelkeeper on security matters.
- Protect the safety of guests, staff, their properties, and those belonging to the hotel.
- Assist other departments in rendering services to customers to maintain or enhance services provided other than primary security duties.
- Act as a host of the hotel by personally welcoming arriving guests and bidding farewell to departing guests.
- Greet guests and offer assistance.
- Lead guests whenever possible if they are uncertain of the location within the hotel premises.
- Inform and sell other hotel facilities to all visitors of the hotel.
Requirements:
- Good communication skills, both verbal and written.
- Ability to maintain confidentiality at all times.
- Understanding and ability to work in a multicultural environment.
- Minimum 2 years of experience in a similar role in a star hotel.
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