Customer Service Representative

7 hours ago

Cochin, Kerala, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 10,00,000

We are currently seeking a proactive professional to manage customer interactions, encourage subscription purchases and resolve outstanding overages.

This role involves contacting customers whose trials have expired, facilitating purchases, processing orders and addressing account issues. The ideal candidate will possess advanced knowledge of Microsoft Excel software, basic knowledge of Microsoft Word, analytical skills to track performance metrics and improve processes, and strong communication and negotiation skills.

Responsibilities include:

  • Contacting customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Processing orders promptly after the customer reaches out and sends purchase confirmation.
  • Maintaining detailed records of follow-ups and interactions.

The successful candidate will have the opportunity to develop their skills and expertise in customer service, sales and account management while working with cutting-edge technologies to stay ahead of the curve.

The company values integrity, experience, honesty, people, humanity and passion for excellence.

This is an exciting opportunity to be part of a global technology leader that fosters progressive culture, creativity and a flexible work environment.

Key attributes of the ideal candidate include:

  • Able to communicate effectively with customers and internal stakeholders.
  • Possess strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.

Benefits of this role include:

  • Ongoing training and development opportunities.
  • Flexible work environment with remote work options.
  • Opportunity to work with cutting-edge technologies.

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