Data Strategy Analyst

3 weeks ago

Alwar, Rajasthan, India theprintspace Full time

Theprintspace is a software-driven fine art printing company dedicated to providing high-quality printing and dropshipping services globally for artists, photographers, and creatives. Our state-of-the-art facilities, proprietary software, and passionate team ensure our industry-leading position.

We are seeking an Operations & Strategy Analyst to drive the company's operational efficiency and strategic initiatives. As an Operations & Strategy Analyst, you will play a pivotal role in software testing, data analysis, process optimization, and supporting the implementation of strategic projects through the lens of customer success. Your insights and recommendations will directly contribute to the company's growth, innovation, and overall performance.

Key Responsibilities:

  • Software Feedback and Testing:
    • Serve as the primary communication link between customer service, production teams, and software developers to address software-related issues.
    • Gather feedback from various departments and customers regarding software functionality and performance. Conduct root cause analyses to identify underlying issues and areas for improvement.
    • Create detailed software tickets that clearly outline the issues, root causes, and proposed solutions. Prioritise tickets based on impact and urgency.
    • Plan and oversee regular software testing cycles. Ensure new features and bug fixes are thoroughly tested before deployment. Collaborate with developers to address any issues identified during testing.
  • Branch Performance and Financial Analysis/Modeling:
    • Track metrics such as production output, turnaround times, error rates, and customer satisfaction scores across our production facilities in the UK, Germany, and the USA. Manage dynamic dashboards that provide real-time tracking of performance metrics.
    • Compile comprehensive reports on financial performance, including metrics like payroll as a percentage of revenue, adherence to advertised service level agreements (SLAs), error rates, redos, and refunds. Present these reports to senior management with actionable insights.
    • Conduct in-depth analyses to detect patterns and trends that impact operational efficiency and profitability. Propose data-driven recommendations to enhance performance.
    • Develop and refine financial models to forecast revenue, expenses, and profitability. Conduct variance analysis to compare actual performance against projections and provide insights to optimise the profit and loss statement.
    • Conduct comprehensive analysis of competitor pricing strategies and market positioning, using the findings to design and execute price sensitivity tests.
  • Process Improvement and Innovation:
    • Evaluate and improve processes to identify inefficiencies and areas for improvement. Implement best practices and lean methodologies to enhance productivity and reduce costs.
    • Work with cross-functional teams to drive innovation and implement process improvements. Foster a culture of continuous improvement.
    • Stay updated on industry trends and emerging technologies. Identify and evaluate new tools, technologies, and methodologies that can enhance operational efficiency and competitiveness.
    • Become an expert in using Coda, a no-code database, to track and analyse vast data troves. Serve as the go-to resource within the agency for any Coda-related queries or issues.
  • Create Reports for the Agency:
    • Provide actionable insights on the success of each print drop and recommend strategies for future drops.
    • Track and analyse the performance of email capture campaigns, measuring metrics like cut-through rate, conversion rate, etc.
    • Analyse reports to identify trends and draw meaningful actionable insights to inform strategic decisions.
    • Maintain thorough documentation of methodologies and data sources used in report preparation to uphold accuracy and reliability.

Estimated Salary: $60,000 - $80,000 per annum

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