Senior Workflow Optimization Specialist
3 weeks ago
Job Summary
We are seeking a highly skilled Sr. Workflow Analyst to join our team at ADCI - Karnataka. The successful candidate will be responsible for driving efficiency-related initiatives and goals at the site, as well as initiating best practice sharing at a global level.
Key Responsibilities
- Manage short/long-term capacity plans by aligning actual staffing to forecasted requirements.
- Work with Operations, Capacity planning, and Finance teams to ensure service level delivery.
- Coordinate with Operations to execute short-term and long-term capacity movements.
- Mitigate capacity risks and ensure accurate recording and reporting of metrics.
- Work closely with leadership to identify "hot spots" and take appropriate actions to minimize any impacts.
- Communicate and interact effectively with operations and support functions to provide internal customers with information/data needs in a timely manner.
- Maintain accurate local workforce management data.
Requirements
- 3+ years of program or project management experience.
- 3+ years of working cross-functionally with tech and non-tech teams experience.
- Experience defining program requirements and using data and metrics to determine improvements.
- Demonstrated use of analytical packages and query languages such as SQL.
- Experience in developing requirements and formulating business metrics for reporting, familiarity with data visualization tools, e.g. Tableau, PowerBI, Quicksight.
Preferred Qualifications
- 5+ years of driving end-to-end delivery and communicating results to senior leadership experience.
- 3+ years of driving process improvements experience.
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
About ADCI - Karnataka
We are a dynamic organization committed to excellence in our field. Our team is passionate about delivering high-quality results and making a positive impact.
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