Salesforce Business Process Manager

4 days ago

Guntur, Andhra Pradesh, India beBeeLeader Full time ₹ 80,00,000 - ₹ 1,50,00,000
Salesforce Leader

Job Summary:

We are seeking an experienced leader with extensive expertise in customer support operations to oversee Salesforce strategy, administration, and support operations. This role will be pivotal in optimizing business processes, driving operational excellence, and delivering world-class support experiences.

Key Responsibilities:

Lead a Team Driving Strategic Direction

Oversee the management and continuous improvement of Salesforce Sales Cloud, ensuring robust customer support processes and efficient issue resolution.

Develop and implement operational processes, guidelines, and best practices to streamline support operations and enhance user satisfaction.

Collaborate with cross-functional teams to align Salesforce functionalities with organizational objectives.

Manage and prioritize support requests, escalations, and system enhancements, maintaining clear communication and timely resolution.

Lead Training and Mentorship

Lead training and mentorship of Salesforce administrators and support analysts, fostering professional growth and technical proficiency.

Analyze Salesforce performance metrics, generating actionable insights and reports to drive decision-making and operational improvements.

Ensure Compliance and Innovation

Ensure compliance with data governance policies, security standards, and regulatory requirements.

Bring innovation to drive shift left of recurring issues and drive the team to adhere to SLAs.

Qualifications and Skills

Bachelor's degree in business, Information Technology, Computer Science, or a related field.

10+ years of professional experience managing Salesforce operations and technical support teams.

Extensive hands-on experience with Salesforce Sales Cloud and other Salesforce products.

Salesforce certifications highly preferred.

Demonstrated ability to manage complex projects and deliver results in fast-paced environments.

Preferred Experience

Experience working in large, enterprise-scale Salesforce environments.

Knowledge of integration tools, APIs, and data migration processes.

Familiarity with Agile methodologies and ITIL practices

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