Payment Experience Specialist
7 days ago
Navi: Where Innovation Meets Excellence
We are a leading financial services company in India, committed to delivering innovative digital-first financial solutions. Our product portfolio includes Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold.
About the Role:
- Job Summary: We are seeking an experienced Associate Manager to lead our Payment Experience team, ensuring seamless payment processing systems and exceptional customer experiences.
- The ideal candidate will possess strong analytical skills, excellent organizational abilities, and effective communication and problem-solving skills.
Main Responsibilities:
- Payment Processing Monitoring: The Associate Manager will be responsible for monitoring payment processing systems, identifying and resolving issues, and providing timely updates to stakeholders.
- Reconciliation and Resolution: The role involves daily reconciliation of bank account transactions, reconciliations of debit transactions with bank statements and internal systems, and following up with banks and internal stakeholders in case of discrepancies.
- Customer Support: The Associate Manager will be the primary point of contact for customers facing payment-related issues, working closely with internal teams and external stakeholders to resolve problems efficiently.
- Operational Improvement: The role requires continuous monitoring of payment success rates across banks, payment gateways, and partners, with a focus on improving operational efficiency and customer satisfaction.
- Ad-Hoc Requests: The Associate Manager will handle ad-hoc requests related to banking operations, ensuring timely completion and maintaining high-quality standards.
What You'll Enjoy at Navi:
- A culture of innovation, excellence, and teamwork.
- An opportunity to work with a diverse range of talented professionals.
- A dynamic environment where you can grow professionally and personally.
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