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Program Delivery Lead
2 weeks ago
In our mission to deliver exceptional customer experiences, we're seeking a skilled Program Delivery Lead to own the end-to-end execution of our programs. This role involves driving performance improvement initiatives, developing and monitoring program metrics, and identifying patterns of defects that will help us build initiatives to reduce defects at scale.
Responsibilities
- Develop and monitor program metrics to identify potential issues in last mile deliveries
- Identify patterns of defects that will help us build initiatives to reduce defects at scale
- Ability to pull data and perform deep-dives and root-cause analysis as needed
- Lead initiatives to identify and eliminate root causes of defects in order to reduce defects and improve the delivery experience for Amazon customers
Requirements
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field
Benefits
We offer an inclusive culture that empowers Amazonians to deliver the best results for our customers.
