Quality Assurance Specialist

5 days ago

Mumbai, Maharashtra, India beBeeAssistant Full time ₹ 15,00,000 - ₹ 25,00,000
Job Opportunity

The Assistant Manager position is a dynamic role that involves overseeing the quality assurance process, ensuring adherence to ISO 9001 and other applicable certifications. This individual will drive customer satisfaction initiatives, monitor CSAT metrics, and act on feedback to support continuous improvement.

Key Responsibilities:
  • Quality Management: Develop and implement robust quality plans, coordinate third-party laboratory tests, and ensure compliance with quality specifications.
    • Oversee incoming material inspection and maintain lab equipment to support in-house testing capabilities.
  • Certification and Compliance: Lead initiatives related to product standardization and certification under national and international standards.
    • Act as the ISO 9001 Management Representative (MR), coordinating audits and implementing required changes to maintain certifications.
  • Documentation and Reporting: Establish and manage policies for documentation control, ensuring all quality records are maintained and secure.
    • Support external audits and facilitate internal audits to ensure adherence to QMS standards.
  • Customer Satisfaction and Performance Monitoring: Implement CSAT monitoring processes, collecting and analyzing customer feedback to identify areas for improvement.
    • Regularly report on CSAT scores, track trends, and collaborate with cross-functional teams to address customer concerns effectively.
  • Training and Development: Identify quality-related training needs, facilitate training sessions, and develop staff competencies in quality assurance.
    • Supervise technical staff in conducting tests and inspections, ensuring adherence to procedures and fostering a high standard of quality awareness.
Requirements:
  • Bachelor's degree in Mechanical Engineering or related field.
  • 8-10 years of experience in Quality Assurance, ISO implementation, and CSAT monitoring.
  • Completed Lead Auditor course for ISO 9001 / 14001 QMS.
  • Strong knowledge of ISO 9001:2015 QMS, documentation, and certification processes.
  • Experience with statistical quality control methods and CSAT monitoring tools.
  • Proficiency in MS Office, data analysis, and reporting software for quality metrics.
  • Analytical mindset, strong communication and interpersonal skills.

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