Business Process Manager
1 week ago
About METRO Global Solution Center IN
As a leading global solutions provider, we empower our customers with cutting-edge IT and business operations support. With 24 languages spoken and over 18,000 transactions processed daily, we set the standard for customer focus, digital solutions, and sustainable business models.
Job Overview
We are seeking an experienced Business Process Manager to join our team in India. In this role, you will be responsible for monitoring overall process performance, collaborating with customers, and driving efficiency-driven transformation projects.
Key Responsibilities
- Monitor process performance against agreed SLAs for multiple countries
- Collaborate with customers to resolve issues and improve processes
- Conduct skip meetings and focus group sessions to discuss process health and expectations
- Review governance presentations and ensure smooth operations with other teams
Requirements
To succeed in this role, you will need strong analytical and problem-solving skills, excellent communication and collaboration abilities, and experience in business operations management.
Why Join Us?
At METRO Global Solution Center IN, we offer a dynamic and challenging work environment, opportunities for professional growth, and a chance to make a meaningful impact on our customers' businesses.
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