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Senior IT Technical Support Professional

2 weeks ago

Chennai, Tamil Nadu, India Pathirika Network Private Limited Full time

About Us

At Pathirika Network Private Limited, we pride ourselves on providing high-quality IT solutions. Our team consists of experts who share a passion for delivering exceptional results.

Job Title

We are seeking an experienced L3 Support Engineer to join our team. The ideal candidate will have a strong technical background and excellent communication skills.

Key Responsibilities

  • Provide level 3 technical support for complex issues and escalations
  • Investigate and troubleshoot technical issues using various tools and resources
  • Collaborate with cross-functional teams to resolve technical issues efficiently
  • Develop and maintain technical documentation and knowledge base articles
  • Participate in on-call rotations to provide 24/7 support as required

Requirements and Qualifications

  • Bachelor's degree in computer science or related field
  • 5-8 years of experience in L3 support roles
  • Strong technical background in troubleshooting and resolving complex technical issues
  • Experience in networking, databases, operating systems, and programming languages
  • Excellent communication and interpersonal skills
  • Ability to work independently and in a team environment
  • Flexible to work in rotating shifts and provide on-call support as required