End User Support Technician

5 days ago


Gurgaon, Haryana, India Tata Consultancy Services Full time
Join Our Team as an End User Support Technician

Tata Consultancy Services is a global leader in IT services and consulting. We are currently seeking an experienced End User Support Technician to join our team and provide top-notch technical support to our customers.

Responsibilities
  • Provide timely and effective technical assistance to customers via phone calls, ensuring high levels of customer satisfaction.
  • Develop and maintain a deep understanding of Windows 10, Active Directory, and MIM to efficiently troubleshoot and resolve customer issues.
  • Collaborate with internal teams to ensure seamless resolution of complex problems.
  • Maintain accurate records of customer interactions and feedback.
Requirements
  • Bachelor's degree in Computer Science or a related field.
  • Minimum 2 years of relevant experience in the IT industry.
  • Excellent communication and problem-solving skills.

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