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Customer Service Representative
3 weeks ago
Glowtouch Technologies Private Limited is seeking a talented Technical Trainee to join our Customer Success, Service & Operations team. As a Technical Trainee, you will play a critical role in providing technical support to our customers, ensuring they receive exceptional service and support.
Your key responsibilities will include:
- Troubleshooting technical and non-technical issues experienced by customers with their web hosting plans and services.
- Providing technical support for level-one escalation issues via help desk.
- Meeting specific goals set by supervisors and management.
To succeed in this role, you will need:
- BCA, BSc, Diploma (CS), MCA, MSc(CS), BE (except Mechanical & Civil).
You will be expected to:
- Develop excellent written and verbal communication skills in English.
- Speak Hindi fluently.
- Work effectively in a team environment, adapting to changes and priorities.
- Demonstrate outstanding customer service skills and a commitment to delivering high-quality service.
- Be reliable and flexible, working in rotational shifts as needed.
- Multitask and prioritize tasks to meet specific goals and deadlines.
This is an exciting opportunity to join our team and develop your skills and expertise in technical support.
