Customer Experience Leader

6 days ago


Jaipur, Rajasthan, India Angaaraaa Full time
Job Overview

At Angaaraaa, we are seeking a seasoned Cross-Functional Expert to spearhead our efforts in delivering exceptional customer experiences. As a Customer Experience Manager, you will play a pivotal role in championing opportunities for continuous improvement and driving business goals that prioritize outstanding customer experiences.

Key Responsibilities
  • Monitor customer interactions and provide actionable feedback to identify areas for improvement.
  • Promote a culture of excellence by creating and enforcing standards aligned with industry expectations.
  • Collaborate with customer experience and sales teams to drive business objectives through targeted conversations and strategies.
  • Analyze customer sentiment through internal and external review channels and proactively develop initiatives to enhance the customer journey.
Requirements
  • Mandatory Skills:
  • Strong monitoring skills with attention to detail in quality management.
  • Excellent coaching and motivational abilities.
  • Solid analytical thinking and problem-solving capabilities.
  • Proven cross-functional working and stakeholder management expertise.


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