Network Security Specialist

11 hours ago


Rajahmundry, Andhra Pradesh, India beBeefirewall Full time ₹ 18,00,000 - ₹ 24,00,000

Seeking a skilled Firewall Support Specialist to provide exceptional customer service in a fast-paced, dynamic environment.

This role involves handling customer inquiries, troubleshooting and resolving technical issues, and collaborating with internal teams to ensure seamless support services.

The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and the ability to work effectively in a team environment.

About this Position

Firewall Support Specialist

Responsibilities

  1. Customer Support
  • Respond to customer inquiries via phone, chat, and email, providing timely and effective solutions to their technical issues.
  • Troubleshoot and resolve technical problems, escalating complex issues to senior engineers as needed.
  1. Technical Skills
  • Familiarity with network protocols, including SSH, FTP, ICMP, TCP/IP, and NAT.
  • Ability to interpret output from network traffic analysis tools, such as Ethereal (Wireshark).
  • Hands-on experience with Meraki and Fortinet firewalls, including installation, configuration, and troubleshooting.
  1. Continuous Improvement
  • Meet individual metrics for Level 1 Support Engineer.
  • Identify and suggest process improvements as they arise.

Qualifications

  • Strong problem-solving skills and analytical thinking.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a team environment.
  • Familiarity with TCP/IP and networking concepts.
  • High level of ethics and integrity.


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