Patient Care Services Director

3 days ago

Erode, Tamil Nadu, India beBeeHealthcare Full time ₹ 20,00,000 - ₹ 25,00,000

We are seeking a seasoned Patient Care Services leader to spearhead the operational excellence and patient satisfaction within our healthcare organization.

  • Develop and implement streamlined processes for Front Office, Admission, and Discharge operations.
  • Effectively manage manpower planning and deployment across all patient care areas.
  • Pursue strategic growth initiatives for the department.
  • Collaborate closely with clinical, diagnostic, and treatment teams to deliver exceptional patient experiences.
  • Oversee front office operations and staffing on a daily basis.
  • Design, conduct, and coordinate training programs to enhance team skills.
  • Monitor departmental operations, including staffing levels, process evaluation, and continuous improvement initiatives.
  • Analyze and document operating procedures to identify opportunities for efficiency enhancements.
  • Coordinate with hospital departments to ensure superior service delivery.

To be successful in this role, you should possess:

  • Educational Background: Master's/Bachelor's in Hospital Administration, Healthcare Management, Nursing, or related field, with 12+ years of experience.
  • Operational Expertise: Strong experience in managing both Outpatient and Inpatient services, including admissions, discharge, and front office operations.
  • Leadership & People Management: Proven ability to lead large teams, ensure effective manpower planning, and drive training & development initiatives.
  • Patient-Centric Approach: Deep commitment to delivering seamless, efficient, and high-quality patient experiences.
  • Strategic & Collaborative Mindset: Ability to plan for department growth, implement process improvements, and coordinate effectively with clinical, diagnostic, and support teams.

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