WFM Planning

Hiring for WFM- Planning & SchedulingExperience 5+ YearsRole and Key Responsibilities:· Understanding of Capacity Plan, scheduling and rostering.· Skill-Based Scheduling for in-house agents· Define agents according to skills and proficiencies· Compares over/under staffing with total staffing hours. Measures the effectivenessand quality of scheduling.·...

Hiring for WFM- Planning & SchedulingExperience 5+ YearsRole and Key Responsibilities:· Understanding of Capacity Plan, scheduling and rostering.· Skill-Based Scheduling for in-house agents· Define agents according to skills and proficiencies· Compares over/under staffing with total staffing hours. Measures the effectivenessand quality of scheduling.·...

Hiring for WFM- Planning & Scheduling Experience 5+ Years Role and Key Responsibilities: · Understanding of Capacity Plan, scheduling and rostering. · Skill-Based Scheduling for in-house agents · Define agents according to skills and proficiencies · Compares over/under staffing with total staffing hours. Measures the effectiveness and quality of...

Job DescriptionThe primary responsibility of this role is to oversee the workforce management team, focusing on leadership and development, labor planning, real-time queue management, advanced analytics, process optimization, and strategic planning.This includes enhancing contact routing design, self-service capabilities, and call deflection strategies....

Requires at least 3 – 5 years of related dev experience. Kronos-Specific Requirements TimekeepingSchedulingAdvanced SchedulingPay RulesAccrualsAttestationAbsence ManagementFamiliarity with the Activities module is a plus.Experienced in end-to-end testing and troubleshooting in WFMJob DescriptionUnder general supervision, formulates and defines the scope...

Requires at least 3 – 5 years of related dev experience. Kronos-Specific Requirements Timekeeping Scheduling Advanced Scheduling Pay Rules Accruals Attestation Absence Management Familiarity with the Activities module is a plus. Experienced in end-to-end testing and troubleshooting in WFM Job Description Under general supervision, formulates and...

Job Title: Manager – Process Training (US Banking )Location: ChennaiDepartment: Training & DevelopmentReports To: Senior DirectorAbout the Role:We are seeking a highly capable Manager – Process Training to lead training initiatives for multiple BFSI (Banking, Financial Services, and Insurance) accounts within a call center environment. This role demands...

Job Title: Manager – Process Training (US Banking ) Location: Chennai Department: Training & Development Reports To: Senior Director About the Role: We are seeking a highly capable Manager – Process Training to lead training initiatives for multiple BFSI (Banking, Financial Services, and Insurance) accounts within a call center environment. This...

**Role Responsibilities**: - Creating new and innovative forecast and capacity models to plan for future demand, growth and channel shifts. - Identification and implementation of new technology for planning, including the use, development or procurement of effective workforce management software (WFM) and or other in-house systems/Excel. - Forecasting...

Minimum 8 years of Kronos Experience - Minimum 5 End to End Kronos Advanced Scheduling Implementation as lead consultant or architect with at least 1 in UKG PRO WFM. - Certification in UKG PRO WFM Advanced Scheduling and Timekeeping - Demonstrable experience planning and running Requirements Workshops and producing Design documents, with extensive client...

Manage the account, clients, SLAs and processes - Schedule and coordinate meetings between internal and external stakeholders - Participate in recruitment and dismissal processes Smooth out problems within the workplace Own Account level responsibilities Strong leadership, Managerial skills, Excellent communication and Interpersonal skills Financial...

Job ID: 25256 Location: Chennai, IN Area of interest: Operations Job type: Regular Employee Work style: Hybrid Working Opening date: 6 Jul 2025 **Job Summary** - The PO is dedicated 100% to the Squad and prioritizes activities of the squad. They own and maintain the backlog and backlog priorities, ensuring the Squad knows what to work on, and when....

**Job Summary** - The PO is dedicated 100% to the Squad and prioritizes activities of the squad. They own and maintain the backlog and backlog priorities, ensuring the Squad knows what to work on, and when. Through their connection to the Customer, the PO is also the owner of User Stories and the custodian of 'requirements' and Acceptance Criteria to ensure...