Site Reliability Manager

2 days ago

Ahmedabad, Gujarat, India beBeeReliability Full time ₹ 9,00,000 - ₹ 12,00,000
Job Description

We are seeking a skilled IT Operations professional to join our team. In this role, you will be responsible for delivering high-quality IT services to ensure the smooth operation of our site.

  • Deliver site IT services in line with quality, reliability, and cost expectations.
  • Lead Margin Improvement Projects delivery and monitor site incidents and request tickets to ensure they are resolved within SLA and that root cause is identified and addressed while coordinating with partners.
  • Ensure that critical site applications are available, patched, and backed up and enabled by business and system owners.
  • Own the roadmap for site reliability improvements and synchronize upgrades, patching, and project efforts with site downtime windows.
  • Collaborate with supporting partners and IT teams including onsite support, remote desktop support, outsourcing partner to maintain IT site reliability targets.
  • Improve site digital literacy, organization IT change management, and IT updates as required to support enterprise initiatives.
  • Perform quality activities, impact assessment, risk assessment, NCR, CAPA for IT systems, and provide IT support for instrument/equipment qualification.
  • Administer system backups, check daily status, troubleshoot issues, perform root cause analysis, and resolve problems.
  • Monitor and maintain the health of Datacenter and hub rooms.
Required Skills and Qualifications

Our ideal candidate will have:

  • 5+ years of experience in pharma manufacturing IT operations, preferably leading IT programs and projects or leading an IT service or solutions team within a site.
  • Experience in facing corporate audits & regulatory audits for IT SOP (MHRA, USFDA, TGA, ANVISA, INVIMA, etc.), demonstrating the effectiveness and efficiency of IT processes and controls.
  • IT software or hardware implementation experience including management of on-prem systems & data centers.
  • Proven experience working across functions and levels to drive site-level IT results.
  • Strong knowledge of IT Infrastructure, network, server, storage, manufacturing applications, PowerApps, Trackwise, TCU, Controlled Form Systems, cloud technologies, etc.
  • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
Benefits

This role offers a unique opportunity to work in a multicultural and global environment and to develop your skills and expertise in IT operations.

Others

The successful candidate will be self-learner, self-starter, able to train, and provide knowledge transfer to team members and partners.

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