Operations Manager

2 days ago

Agartala, Tripura, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000

As a Team Leader, you will play a pivotal role in ensuring the seamless delivery of customer service operations.

Hiring and Development

Recruit high-calibre staff members and provide comprehensive training on key policies and procedures.

Schedule Management

Organise and oversee the work schedules of your team to guarantee efficient operation.

Performance Evaluation

Conduct timely and constructive performance evaluations of your team members to identify areas for improvement.

Process Enhancement

Develop and refine processes to optimise customer service delivery and enhance overall performance.

Problem-Solving

Utilise strong analytical skills to resolve customer complaints and issues efficiently.

Effective Communication

Communicate effectively with customers and colleagues to ensure seamless service delivery.

Key skills required for this role include excellent communication skills, customer handling expertise, team coordination capabilities, process leadership acumen, and passenger handling proficiency.

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