High-Performing Project Coordinator

This is a key position for a skilled professional who will oversee project timelines, coordinate with various departments, and ensure successful project delivery. As a Lead Project Coordinator, you will be responsible for managing resources effectively, working closely with technical delivery teams to ensure timely and efficient project completion.

The ideal candidate should possess experience in the Loyalty industry, minimum 3 years of experience as a project manager for a SaaS company, and be technically sound with knowledge of tools such as JIRA, Confluence, Trello, Miro, Azure DevOps Boards (ADO), Asana, DB-SQL, MS Office Tools like Excel and Power Point, Postman, AWS Cloud, WinSCP, Filezilla, Putty, Figma.

1. Excellent communication skills are necessary to maintain regular communication with stakeholders, manage expectations, provide updates, and gather feedback.
2. A strong understanding of Agile methodologies, including Scrum or Kanban, will enhance flexibility, responsiveness, and collaboration within the project team.

The Project Manager shall perform the following services:

Business Analysis (BA) Services:

1. Product Documentation: Developing comprehensive product documents to ensure clarity and alignment across teams.

2. Presentations and Sales Support: Creating impactful presentations for stakeholders and clients, and assisting the sales team with product demonstrations and technical expertise.

3. Requirement Gathering and Elicitation: Engaging with stakeholders through interviews, workshops, and surveys to gather detailed business and technical requirements.

4. User Acceptance Testing (UAT): Leading UAT processes by coordinating with end-users to validate the product against business requirements and user needs.

5. User Testing (UT) Coordination: Overseeing user testing efforts to ensure the product delivers a seamless user experience.

6. Stakeholder Communication: Acting as a liaison between business units, technical teams, and external partners to facilitate clear and effective communication.

7. Product Roadmapping: Collaborating on the development of strategic product roadmaps that align with business objectives and market demands.

8. Market Research and Analysis: Conducting market studies to identify industry trends, customer needs, and competitive landscapes to inform product development.

9. Sales Support Collaboration: Working closely with the sales team to provide product knowledge, address client inquiries, and support pre-sales activities.

10. Quality Assurance Collaboration: Partnering with QA teams to ensure product quality, including leading efforts in User Testing (UT) and overseeing UAT processes.

Project Management Services:

1. Project Planning and Documentation: Creating detailed project plans, timelines, and documentation to guide project execution and keep all stakeholders informed.

2. Resource Coordination: Allocating and managing resources effectively, working closely with technical delivery teams to ensure timely and efficient project completion.

3. Risk Management: Identifying potential project risks early on and developing mitigation strategies to prevent issues before they arise.

4. Stakeholder Management: Maintaining regular communication with stakeholders to manage expectations, provide updates, and gather feedback.

5. Collaboration with Technical Teams: Working closely with tech delivery teams to translate business requirements into technical specifications and oversee implementation.

6. Agile Methodologies Implementation: Applying Agile practices such as Scrum or Kanban to enhance flexibility, responsiveness, and collaboration within the project team.

7. Budget and Timeline Management: Overseeing project budgets and schedules to ensure projects are delivered on time and within financial constraints.

8. Quality Control: Implementing quality assurance processes to ensure that project deliverables meet the required standards and specifications.

9. Team Leadership: Leading and motivating project teams by setting clear goals, providing guidance, and fostering a collaborative environment.

10. Post-Project Evaluation: Conducting post-implementation reviews to capture lessons learned, assess project success, and identify areas for improvement for future initiatives.