Academic Support Operations Manager

13 hours ago


India Discoveries Quintessential Full time
Job Opportunity

We are seeking a highly skilled Academic Support Operations Manager to join our team at Discoveries Quintessential. In this role, you will be responsible for providing exceptional support to students in completing various tasks and resolving queries related to the LEO1 Card and application.

About the Role

The successful candidate will work closely with local staff, institutes, and central SPOCs to ensure smooth execution of tasks. Key responsibilities include monitoring student completion rates for OVD/KYC verifications on superset, assisting students in registering for the LEO1 Card, updating mobile number information on dashboards, notifying institutes about task completion, facilitating communication and coordination between parties, receiving and indexing LEO1 Cards by course batches, supporting the distribution of cards to institutes, collaborating with central SPOCs to obtain relevant data from institutes (follow-ups included), resolving student queries and clarifications regarding the CARD and app, and providing assistance to local staff on fee module-related doubts and clarifications.

Key Requirements

To succeed in this role, you must have the ability to efficiently manage local tasks, effective local communication skills, and capacity to build positive relationships with institutions. The ideal candidate will also possess strong problem-solving skills, attention to detail, and excellent organizational abilities.

This is an exciting opportunity to join our dynamic team and contribute to the success of Discoveries Quintessential. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this position.

Estimated Salary: $73,125 - $91,625 per year

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