Fine Dining Restaurant Operations Manager

6 days ago

Bikaner, Rajasthan, India The MRS Group Full time

We are a hospitality company in India, part of The MRS Group. Our portfolio includes luxury hotels and fine dining restaurants.

The Role

Location: India

Reports to: General Manager or Food and Beverage Director

Position Summary:

The Fine Dining Restaurant Manager oversees all aspects of the fine dining restaurant operation, ensuring exceptional guest experiences, high-quality service, and efficient restaurant operations. The manager is responsible for leading and supervising restaurant staff, managing reservations, maintaining inventory and supplies, and maximizing revenue and profitability.

Key Responsibilities:

  • Operational Leadership:
    • Lead and manage the day-to-day operations of the fine dining restaurant, including opening and closing procedures, staff scheduling, and table assignments.
    • Ensure seamless coordination between front-of-house and back-of-house teams to deliver exceptional service and dining experiences.
    • Monitor and maintain restaurant cleanliness, hygiene, and sanitation standards in compliance with health and safety regulations.
  • Guest Experience:
    • Ensure a warm, welcoming, and professional atmosphere for guests, providing personalized service and attention to detail.
    • Handle guest inquiries, concerns, and feedback promptly and effectively, striving to exceed guest expectations.
    • Monitor guest satisfaction levels and implement strategies to enhance the dining experience and drive repeat business.
  • Staff:
    • Provide ongoing coaching, feedback, and performance evaluations to maintain high standards of service and professionalism.
    • Foster a positive work environment, promote teamwork and collaboration, and address any staff issues or conflicts in a timely manner.
  • Financial Management:
    • Develop and implement strategies to maximize restaurant revenue, optimize seating capacity, and control costs.
    • Monitor inventory levels, order supplies and ingredients, and manage food and beverage costs to achieve budgetary targets.
    • Analyze financial reports, sales data, and performance metrics to identify areas for improvement and drive profitability.
  • Menu Development and Quality Control:
    • Collaborate with the culinary team to develop and refine the fine dining menu, ensuring high-quality, innovative dishes that align with guest preferences and dietary restrictions.
    • Conduct regular menu tastings and evaluations to maintain consistency, quality, and presentation standards.
    • Monitor food and beverage quality, portion sizes, and presentation to uphold the restaurant's reputation for excellence.
  • Reservations and Event Management:
    • Manage restaurant reservations, seating arrangements, and guest preferences using reservation management systems.
    • Coordinate private dining events, special occasions, and corporate functions, ensuring smooth execution and guest satisfaction.
    • Collaborate with the sales and marketing team to promote the restaurant, attract new guests, and drive revenue through special promotions and events.

Ideal Profile

  • Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
  • Proven experience as a Restaurant Manager or similar role in a fine dining establishment.
  • Strong leadership, interpersonal, and communication skills.
  • Excellent customer service and problem-solving abilities.
  • Solid understanding of restaurant operations, food and beverage service, and industry trends.
  • Proficiency in restaurant management software and reservation systems.
  • Ability to work flexible hours, including evenings, weekends, and holidays.

What's on Offer?

  • Attractive salary & benefits
  • Join a well known brand within Hospitality
  • Excellent career development opportunities

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