
Chief Operating Officer
2 days ago
Job Overview:
This is an exceptional opportunity to assume a leadership role within our organization. As a General Manager - Operations, you will be responsible for driving the success of our operations by leading a team of experienced professionals and ensuring seamless customer experiences.
• You will oversee the coordination between various teams to ensure timely project delivery and maintain alignment with organizational objectives.
• Your key responsibilities will include owning the customer experience from booking to handover, acting as a point of escalation for customer issues, and continuously improving processes to enhance efficiency.
• This role requires strong leadership skills, including the ability to empower and motivate a team, as well as hire and retain top talent.
• You will be expected to adhere to established SOPs and standards to provide consistent customer experiences.
Key Performance Indicators (KPIs):
• Timely customer move-in timelines
• High overall CSAT scores
• Efficient resolution of customer escalations
Requirements:
• NIT/BITS/IIT or MBA from IIM/Tier 1 B-schools preferred
• 7-12 years of work experience in startups or similar industries
• Proven people management skills
• Excellent written and oral communication skills
• Strong analytical and problem-solving abilities
• Ability to thrive in a fast-paced environment
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