Chief Operating Officer

2 days ago


Kottayam, Kerala, India beBeeOperations Full time ₹ 1,80,00,000 - ₹ 3,00,00,000

Job Overview:

This is an exceptional opportunity to assume a leadership role within our organization. As a General Manager - Operations, you will be responsible for driving the success of our operations by leading a team of experienced professionals and ensuring seamless customer experiences.


• You will oversee the coordination between various teams to ensure timely project delivery and maintain alignment with organizational objectives.


• Your key responsibilities will include owning the customer experience from booking to handover, acting as a point of escalation for customer issues, and continuously improving processes to enhance efficiency.


• This role requires strong leadership skills, including the ability to empower and motivate a team, as well as hire and retain top talent.


• You will be expected to adhere to established SOPs and standards to provide consistent customer experiences.


Key Performance Indicators (KPIs):

• Timely customer move-in timelines

• High overall CSAT scores

• Efficient resolution of customer escalations


Requirements:

• NIT/BITS/IIT or MBA from IIM/Tier 1 B-schools preferred

• 7-12 years of work experience in startups or similar industries

• Proven people management skills

• Excellent written and oral communication skills

• Strong analytical and problem-solving abilities

• Ability to thrive in a fast-paced environment



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