
Industrial Robotics Service Director
3 days ago
About our company, a leading industrial automation company.
Key responsibilities:
- Develop and implement a comprehensive service strategy for mobile robotics to meet business objectives and customer needs.
- Oversee all aspects of MR operations, including standard procedures for MR onboarding and field operations.
- Provide expert technical leadership on complex mobile robotics systems, sensors, actuators, and field instrumentation.
- Be the primary point of contact for high-value clients post-deployment, fostering strong relationships.
- Leverage data to identify inefficiencies and improve processes across delivery, support, and customer engagement.
Job requirements:
- Bachelor's degree in Business, Operations, Engineering, or a related field (MBA is advantageous).
- A minimum of 12+ years of experience in operations management, industrial maintenance, field service, or a related field, with at least 5+ years in a leadership role.
- Deep understanding of mobile robotics systems and aftermarket product ecosystems, as well as knowledge of technologies relevant to robotics.
- Preferred: currently working with MR owners, a product company, or in the automotive industry.
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