IT Infrastructure Engineer
23 hours ago
We are looking for a dedicated individual to fill the position of L2 Support Engineer at Pathirika Network Private Limited. The successful candidate will be responsible for providing top-notch technical support to clients, working closely with cross-functional teams to resolve customer issues, and contributing to the growth and success of our organization.
Key Responsibilities
The key responsibilities of this role include:
- Providing technical support to clients via various communication channels
- Diagnosing and troubleshooting technical issues related to hardware and software
- Escalating complex issues to L3 Support or relevant departments
- Maintaining accurate and detailed records of customer interactions and resolutions
- Staying up-to-date with the latest technologies and industry trends
Requirements
To be considered for this role, you should possess a Bachelor's degree in computer science, Bachelor of Engineering, or a related field, along with a minimum of 2-4 years of experience in L2 Support or a similar role. Your strong knowledge of Windows and Linux operating systems, expertise in IT Hardware and Information Technology, familiarity with networking protocols and infrastructure, excellent problem-solving and communication skills, ability to work independently and in a team environment, and certifications such as MCSE, CCNA, or RHCE are highly valued.
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