Visa Application Specialist

7 days ago

Bharatpur, Rajasthan, India beBeeCommunication Full time ₹ 6,00,000 - ₹ 8,50,000
Customer Service Representative

About this role:

We are seeking a customer service representative to join our team. As a key point of contact for clients, you will provide prompt and professional assistance across phone, email, and chat channels.

  • Respond to customer inquiries via phone, email, and chat in a timely and efficient manner.
  • Deliver accurate information regarding services, procedures, and requirements.
  • Handle and resolve customer complaints and issues with empathy and professionalism.
  • Escalate complex queries to the appropriate internal departments.
  • Maintain detailed and organized records of all customer interactions and transactions.
  • Assist clients in completing required forms and documentation.
  • Offer expert consultation and guidance to clients on visa application processes and travel management.
Key Skills and Qualifications:

To be successful in this role, you will need:

  • Minimum 2 years of experience in a customer service or client support role.
  • Strong verbal and written communication skills.
  • Excellent interpersonal and problem-solving abilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Knowledge of visa application procedures and travel management regulations is highly desirable.
  • Proficiency in Microsoft Office Suite (Word, Excel).
  • Capable of working both independently and collaboratively in a team environment.
What We Offer:

We offer a positive work environment, competitive salary, private medical insurance, flexible work schedules, flexible holidays & sick leave, opportunities for professional development, company-sponsored events, team building activities, company lunch & free snacks, career advancement options, and staff accommodation.

Our goal is to create a supportive and collaborative work environment that fosters growth and development for all employees.

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