Expert Business Transformation Leader

2 days ago

Bengaluru, Karnataka, India beBeeTransformation Full time US$ 1,04,000 - US$ 1,30,878
Job Title: Senior Manager, Expert Services

The Senior Manager, Expert Services will lead a team of consultants who will work with customers to achieve their business outcomes. This role requires a proven leadership experience in professional services environment and ability to inspire, mentor, and develop diverse teams.

Key responsibilities include developing and refining service offerings and best practices, driving a culture of collaboration, knowledge sharing, and continuous learning within the team, and supporting business development and go-to-market efforts.

  • Develop and lead a team of CRM-focused consultants.
  • Champion customer transformation and ensure CRM solutions align with business goals.
  • Provide strategic and technical leadership to customers, partners, and internal teams.

Required qualifications include 10+ years in a consulting or professional services role with a focus on enterprise-wide business transformation solutions, experience working with customers in one or more industry verticals, and strong problem-solving mindset.

Additional skills and qualities required for success include strong relationship-building skills, commitment to fostering an inclusive and equitable workplace, and willingness to pursue relevant certifications and continuous learning.

Benefits include health and wellness programs, remote work flexibility, and employee resource groups.

Requirements and Qualifications
  • Leadership & People Development
    • Proven leadership experience in a professional services environment.
    • Ability to inspire, mentor, and develop diverse teams.
  • Consulting & Delivery Experience
    • 10+ years in a consulting or professional services role.
    • Experience working with customers in one or more industry verticals.
  • Technical Expertise
    • Experience in SaaS platforms or digital transformation.
    • Technical delivery experience with ServiceNow.
What We Offer

ServiceNow is committed to building an inclusive and diverse workplace. We offer professional development, mentorship, and career growth opportunities, as well as benefits including health and wellness programs, remote work flexibility, and employee resource groups.

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