We are seeking a highly skilled and passionate Holiday Operations Professional to join our team.

The ideal candidate will have 3-4 years of experience in holiday operations or a related field, with a strong understanding of travel products and services. They should possess excellent communication and interpersonal skills, ability to build rapport with customers and colleagues, and proficiency in travel booking systems and MS Office Suite.

The role involves building comprehensive and personalized holiday itineraries, handling hotel bookings, flight confirmations, activity arrangements, and other travel elements to ensure seamless travel experiences.

The successful candidate will also be responsible for maintaining accurate travel documentation and ensuring all necessary paperwork is completed before departure.

We offer a dynamic work environment where you can grow professionally and personally while catering to High Net Worth Individuals (HNI) customers.

In addition to the responsibilities mentioned above, the candidate will also be expected to:

• Effectively communicate with customers, addressing their queries and concerns promptly and professionally.
• Handle customer escalations related to bookings and itinerary changes, resolving issues to ensure satisfaction.
• Build rapport with vendors (hotels, airlines, local partners) to secure competitive rates and high-quality service delivery.
• Stay updated on travel trends, destinations, and industry regulations.

Requirements:

• 3-4 years of experience in holiday operations or a related field.
• Experience in handling hotel bookings, flight confirmations, and travel itineraries.
• Strong understanding of travel products and services (flights, hotels, activities, etc.).
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to problem-solve and handle customer escalations professionally.
• Proficiency in travel booking systems and MS Office Suite.
• Passion for travel and a strong understanding of customer service principles.