IT Support Specialist

2 weeks ago

Hyderabad, Telangana, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

As a critical member of our IT team, we are seeking an exceptional Service Desk L1 Technician to provide top-notch technical and non-technical support to end-users.

This role involves serving as the primary contact for all internal IT support requests, ensuring timely solutions, outstanding customer service, and technology enthusiasm.

Key Responsibilities:
  • Act as the main point of contact for all internal IT support queries.
  • Provide hardware, software, and account assistance to end-users on various devices.
  • Troubleshoot Mac, Windows, and Linux software and hardware through service desk interactions, chat, video conferencing, and Jira ticketing system.
  • Configure mobile phones, MDM, email, VPN, and internet access for users via the secure company network.
  • Triage, assign, resolve, or escalate incoming tickets.
  • Perform general Network troubleshooting for connectivity issues, digital authentication, remote access, secure Wi-Fi, and wired connections.
  • Procure, provision, and deploy equipment for end-users.
  • Collaborate with external vendors for procurement and services.
  • Onboarding administration, including preparing new hire hardware for deployment and educating new hires on software and technology-related procedures.
  • Manage AV equipment, tickets, and drive resolutions through the Jira ticketing system.
Requirements:
  • Previous customer service experience.
  • Strong troubleshooting skills for Mac, Windows, and Linux environments.
  • Familiarity with Crestron, Extron, Revolab, and video conferencing technologies.
  • Understanding of analog and digital signal flow.
  • Cable termination experience is beneficial.
  • Excellent interpersonal communication skills and the ability to simplify complex technical explanations.
  • Ability to work with minimal supervision, adapt to changing needs, and maintain focus while performing repetitive tasks.
  • Self-motivated, detail-oriented, and able to work in a collaborative environment.
  • Bilingual proficiency in both local language and English.

We offer a dynamic work environment, opportunities for growth, and a chance to make a real impact in the field of IT.

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