Senior Quality Assurance Expert

2 days ago

Nashik, Maharashtra, India beBeeQualityAssurance Full time ₹ 12,00,000 - ₹ 20,00,000
Job Opportunity: Quality Assurance Professional

 

Job Summary:

Our organization is seeking a skilled quality assurance professional to join our specialized quality team. This role involves performing in-depth audits, identifying risk trends, and driving process integrity across various business operations.

 

Key Responsibilities:

  • Conduct regular quality reviews/audits according to set timelines, ensuring adherence to established process standards and guidelines.
  • Validate data accuracy, completeness, and alignment with business and regulatory requirements.
  • Analyze error trends, identify root causes, and propose corrective actions or process improvements.
  • Document QA findings and maintain accurate quality logs and reports.
  • Provide timely feedback to business partners and support capability development.
  • Participate in calibration sessions with colleagues and business stakeholders.
  • Act as a subject matter expert on business processes, procedures, and quality governance.
  • Support the creation and maintenance of QA calibration guides for all existing and new processes.
  • Resolve disputes in accordance with agreed action plans.
  • Log error tracking and follow-up on correction by the processor.
  • Participate in training sessions from business stakeholders and update QA SOPs to align with changes.
  • Responsible for new starter training as mentor and dedicated trainer for different processes.
  • Undertake any ad hoc tasks and responsibilities as required.

 

Qualifications & Experience:

  • Bachelor's degree in commerce, business administration, or a related field.
  • 5-8 years of experience in P&C insurance operations, with a strong focus on underwriting for European and/or London markets.
  • Minimum 2+ years of audit, quality assurance, or process excellence experience, preferably in a BPO or shared service environment.
  • Familiarity with multiple lines of business within commercial or specialty insurance (e.g., property, casualty, marine, terrorism, financial lines, etc.).
  • Strong understanding of compliance, control, and documentation standards in underwriting processes.

 

Required Skills:

  • High attention to detail and accuracy.
  • Ability to interpret and apply business guidelines, documentation, and identify control gaps.
  • Strong communication and stakeholder management skills across geographies and teams.
  • Working knowledge of policy administration systems, workflow tools, and audit platforms.
  • Proven ability to work independently and manage multiple audits with tight timelines.
  • Comfortable working in a dynamic, evolving environment with matrixed teams.
  • Strong analytical and problem-solving skills.
  • Proficiency in MS Excel and reporting tools.
  • Ability to work in a fast-paced, deadline-driven environment.

 

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