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Cloud Support Engineer

1 week ago

Remote India Rackspace Technology Full time
Job Description

Rackspace Technology is seeking a highly skilled Cloud Support Engineer to provide advanced technical support for Windows and Linux operating systems hosted on AWS virtual machines (VMs).

This role involves resolving escalated incidents, performing in-depth troubleshooting, implementing OS patching and security measures, and optimizing AWS environments for performance and reliability.

  • Architectural Oversight: Implement and optimize cloud architectures for Windows and Linux VMs in AWS, focusing on performance, security, and scalability.
  • Complex Troubleshooting: Resolve escalated critical issues involving Windows and Linux VMs, including hybrid environments, multi-region setups, and service interdependencies.
  • System Management and Optimization: Perform advanced maintenance for Windows (e.g., Group Policy, registry tuning) and Linux (e.g., kernel parameters, process optimization) VMs in AWS.