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Senior Spanish Language Specialist

1 month ago


Bengaluru, Karnataka, India Katiyan Consulting Services Full time

Job Title: Senior Spanish Language Specialist

Job Summary: We are seeking a highly skilled Senior Spanish Language Specialist to join our team at Katiyan Consulting Services. The successful candidate will be responsible for interacting with American counterparts, identifying and escalating issues, and staying up-to-date with communications and guidelines.

Key Responsibilities:

  • Interact with American counterparts to discuss market strategies and identify potential issues.
  • Escalate any issues that arise during work to the appropriate team members or supervisors.
  • Stay up-to-date with communications and guidelines related to the process and policies.
  • Correct any errors identified during the quality control process in accordance with established policies.
  • Proactively escalate any unusual issues that may arise on the floor or with the system to the appropriate team members.
  • Adhere to ethical work practices and follow instructions for ongoing projects.
  • Contact counterparts via calls, emails, or meetings to ensure they are satisfied with purchased products/services.
  • Build and maintain relationships with clients and key personnel.
  • Escalate and resolve areas of concern as raised by clients.
  • Liaise with internal departments to ensure client needs are fulfilled effectively.
  • Generate weekly/monthly/quarterly reports based on KPIs.

Essential Qualifications and Skills:

  • Any graduation/post-graduation with 25 years of experience as a Spanish Translator/Spanish language Specialist.
  • Excellent interpersonal, written, and verbal communication skills in English & Spanish (Expert level language proficiency).
  • Quick learner, good judgment, and problem-solving skills.
  • Well-versed in MS Office (Excel, Word, PowerPoint).

Working Conditions:

  • 9 hours of shift timings, including night shifts and odd shifts.
  • Cab facility will be provided for one-way travel if shift login or logout timings fall at odd night timings.
  • Should be flexible and ready to work on Indian/US holidays, including weekends, based on the project requirement.
  • Night shift allowance as per company policy will be provided.

Key Skills: Spanish, communication, English