Cybersecurity Specialist

4 days ago


Hyderabad, Telangana, India Movate Full time
Job Overview

We are seeking a highly skilled Cybersecurity Specialist to join our team at Movate in Hyderabad, India.

About the Role

This is a rotational night shift position that requires a minimum of 2 years of experience in Network Security. The ideal candidate will have expertise in SSL/TLS, VPNs, Firewall, IDS/IPS, and knowledge of protocols such as HTTP, SMTP, FTP, DNS, DHCP.

The successful candidate will be responsible for troubleshooting and solving technical problems, communicating with tech-savvy clients, and working closely with IT professionals and technical clients.

Responsibilities
  • Troubleshoot and resolve software and technical questions for clients efficiently and effectively.
  • Gather required information necessary to best handle client software and technical inquiries.
  • Manage client expectations regarding estimated response times for issue resolution.
  • Meet SLAs like response and resolution times by partnering within L2 and L3 advisor.
  • Extensively research and document client technical issues.
Requirements

To be successful in this role, you should have:

  • Minimum 2 years of experience in TAC/Network Security.
  • Expertise in SSL/TLS, VPNs (IPsec, GRE), Firewall, IDS/IPS.
  • Knowledge of protocols such as HTTP, SMTP, FTP, DNS, DHCP.
  • Experience in network troubleshooting - familiarity with tools such as Ping, Traceroute, MTR.
  • Knowledge on network protocol analyzers - tcpdump, Wireshark, fiddler.
  • Bachelor's degree or higher in Computer Science or related field.
  • Excellent communication and problem-solving skills.
Additional Requirements

Prior experience with enterprise software/security solutions and being comfortable in conversations with IT professionals and technical clients is an added advantage.

A strong understanding of authentication protocols such as LDAP, SAML, 2FA, MFA is also beneficial.

Candidates with experience in TAC/Zscaler, Netskope, Palo Alto, Juniper, Sophos, Sonicwall, etc. are preferred.



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