Chief Customer Insights Officer

7 days ago

Kolkata, West Bengal, India beBeeExperience Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

User Experience Researcher at Bajaj Finserv is a leading financial institution that delivers exceptional customer experiences.

You will lead user research initiatives to understand customer needs, behaviors, and pain points across our digital ecosystem.

  • You will design and execute research studies including usability tests, surveys, field studies, diary studies, and in-depth interviews.
  • You will translate research findings into personas, journey maps, and experience frameworks that guide product design decisions.
  • You will collaborate with UX/UI designers, product managers, and engineering teams to embed user insights into product roadmaps.

Your responsibilities will include evaluating existing digital journeys and recommending usability and conversion improvements.

You will apply mixed-methods research (qualitative + quantitative) and partner with analytics teams to validate findings.

We are looking for candidates with a Bachelor's/Master's degree in HCI, Cognitive Psychology, Design, Behavioral Science, or related field.

Strong expertise in usability testing, contextual inquiry, interviews, surveys, heuristic evaluations, and A/B testing is essential.

Familiarity with tools like Dovetail, Maze, Lookback, Optimal Workshop, UserTesting, Google Analytics, Mixpanel, or Amplitude is preferred.

This role involves:

  • Evaluating the effectiveness of digital products and services.
  • Providing recommendations for improvement.
  • Collaborating with cross-functional teams to implement changes.

Above all, we're looking for someone who shares our passion for delivering exceptional customer experiences.

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