Enterprise Application Specialist

3 days ago


Chennai, Tamil Nadu, India NielsenIQ Full time

We are looking for an experienced Enterprise Application Specialist to join our team at NielsenIQ. As an Enterprise Application Specialist, you will play a key role in ensuring the smooth operation of our enterprise software solutions. Your duties will include monitoring applications, active triaging, collaborating with developers, and conducting thorough troubleshooting to identify and resolve application issues.

Responsibilities
  • Demonstrate strong verbal and written communication skills for detailed analysis and simplified explanations, addressing executive-level queries.
  • Drive long-term solutions for high-impact production issues across technical, operations, and product teams.
  • Lead process improvement initiatives to identify trends in issues and provide feedback to higher-level management.
  • Respond to incidents from external and internal users, replicate issues, triage, provide workarounds, restore services, and collaborate with delivery teams for permanent solutions.

Your experience in building services on public cloud platforms like GCP, AWS, and Azure, along with expertise in data processing techniques, will be valuable assets in this role. Additionally, proficiency in Microsoft Office Tools, SQL expertise, Unix, Analytic Reporting Suite, Metric Dashboards, and application monitoring tools will enhance your ability to deliver exceptional results.



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