Process Associate

1 week ago

Kolkata, West Bengal, India Cloudvista Services Full time

The Position

We seek an experienced and skilled Process Associate - Customer Experience to join our team. In this role, you will be responsible for delivering exceptional customer experiences, ensuring high levels of satisfaction, and contributing to the growth and success of our organization.

Key Accountabilities

  • Respond to customer inquiries, addressing their concerns and resolving issues promptly

  • Develop and implement effective communication strategies to engage with customers

  • Maintain accurate records of customer interactions, utilizing CRM software efficiently

Essential Skills

  • Minimum 6 months of experience in a BPO sector call center environment

  • Strong communication skills in English, Hindi, and Bengali

  • Basic computer skills, including proficiency in Microsoft Excel and Word

Benefits

  • Competitive compensation package

  • Paid sick time and Provident Fund benefits

  • Opportunities for career growth and professional development

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