
Medical Clinic Senior Executive
1 day ago
Job Title: Clinic Operations Manager
Role Overview:
The clinic operations manager oversees the overall performance of the clinic.
Key Responsibilities:
- Business & Sales Growth:
- Deliver revenue and profitability targets.
- Drive sales through consultations, upselling, cross-selling, and service bundling.
- Track daily/weekly MIS and ensure KPIs are met.
- Operations & Service Excellence:
- Ensure smooth functioning of all clinic services (slimming, beauty, dermatology, wellness).
- Maintain hygiene, safety, and quality standards.
- Oversee inventory, billing, and cash management processes.
- Team Leadership:
- Manage, coach, and motivate the clinic team (Centre staff, Slimming Heads, Beauty Heads, Counselors).
- Conduct regular reviews and performance appraisals.
- Build a culture of accountability, service, and sales focus.
- Customer Experience:
- Ensure every client receives a consistent, high-quality experience.
- Resolve escalations and ensure high NPS & client retention.
- Implement loyalty and referral programs.
- Compliance & Reporting:
- Adhere to company SOPs and statutory requirements.
- Ensure proper documentation for audits and reviews.
- Provide regular performance updates to regional leadership.
- Business Development:
- Build local tie-ups (RWAs, corporates, gyms, wellness camps) for footfall generation.
- Partner with marketing & BTL teams for city-specific activations.
Candidate Profile:
- Graduate / MBA preferred.
- 6–10 years of experience in healthcare, wellness, hospitality, or retail services.
- Proven track record of delivering revenue & leading teams.
- Strong leadership, communication, and problem-solving skills.
- Customer-first mindset with high ownership.
- Open to working in a fast-paced, target-driven environment.
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