IT Specialist

Product Specialist Role

At Gamma Technologies, we drive innovation through authentic partnerships and bold decisions. We're seeking a Product Specialist to play a pivotal role in customer success.

• ">
• Key Responsibilities:">
• Customer Support: Resolve issues related to software installation and runtime, licensing, and antivirus for minimal downtime.">
• Product Ownership: Define and own the long-term vision for IT-facing components, proposing feature improvements.">
• Cross-Functional Collaboration: Align IT-facing product features with business goals and customer needs through close collaboration with development, QA, and product teams.">
• Project Management: Oversee concurrent development projects and participate in sprint planning, standups, and retrospectives for timely feature updates.">

Requirements include:

• ">
• Bachelor's degree in Information Technology, Engineering, or Computer Science.">
• 3-5 years of experience in technical support, product management, or IT-related roles.">
• Prior exposure to customer-facing support is essential.">
• Experience with software installation, licensing management tools, and troubleshooting complex issues.">
• Familiarity with various operating systems and knowledge of Python or similar scripting languages are also required.">

What We Offer

• ">
• A dynamic team.">
• Opportunities to implement ideas.">
• A professional network across industries.">
• Hybrid work policy.">
• An attractive salary and additional company benefits.">