Hospitality Team Member

4 days ago


Mumbai, Maharashtra, India Fountain Hospitality Private Limited Full time

Job Title: Front Desk Associate

We are looking for a highly skilled Front Desk Associate to join our team at Fountain Hospitality Private Limited. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.

Job Description:

As a Front Desk Associate, you will be the first point of contact for our guests. You will be responsible for responding to customer inquiries, providing information about our services and policies, and directing customer inquiries to the appropriate managers or departments for resolution.

Responsibilities:

  1. Respond to incoming customer inquiries with professionalism, accuracy, and efficiency.
  2. Provide customers with up-to-date information about our services and policies.
  3. Direct customer inquiries to the appropriate managers or departments for resolution.
  4. Maintain accurate customer records and interactions within CRM software.
  5. Utilize WhatsApp for business communications to enhance customer engagement.

Requirements:

  • A minimum of 1 year's experience in a customer service role.
  • Proficiency in reservation software and CRM systems.
  • Excellent written and verbal communication skills.
  • Strong problem-solving abilities, with an ability to handle high-pressure situations effectively.

About Us:

Fountain Hospitality Private Limited is a dynamic company that prides itself on providing exceptional guest experiences. Our team thrives in a supportive environment where contributions are valued.



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