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Delivery Experience Optimization Specialist

1 week ago

Bengaluru, Karnataka, India Amazon Full time

Program Management for Cross-Border Delivery

Amazon's Cross-Border Delivery Experience team is looking for a highly skilled Program Manager to join their team. As a key member, you will work closely with multiple cross-functional teams to drive decisions that improve the delivery experience for our global customers.

Your responsibilities will include:

  • Driving team initiatives to define the delivery experience bar, build frameworks to illuminate capabilities, and make informed decisions based on insights.
  • Managing metrics to review weekly performance, identify drivers for fluctuations, and configure changes in internal tools.
  • Developing and implementing strategies to optimize delivery times, rates, and overall customer experience.

You will also be responsible for collaborating with business partners, analyzing processes, and identifying opportunities for improvement.