Network Security Professional

22 hours ago


Bhavnagar, Gujarat, India beBeeNetwork Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Title: Network Support SpecialistThis is an exciting opportunity to excel in a fast-paced environment while growing your skills and expertise.

We are seeking a dynamic Network Support Specialist to contribute to our business. This role involves providing exceptional customer service, developing strong relationships with internal and external stakeholders, and expanding your knowledge in network security.

  • Provide technical support via phone and web-based systems for customers across various regions.
  • Conduct thorough analysis and investigation of customer-reported issues, providing turnkey solutions through debugging, packet captures, and traffic flow analysis.
  • Report and follow up with engineering and development teams to address and resolve product issues.
  • Manage technical cases and recommend corrective actions based on troubleshooting and analysis.
  • Engage in real-time phone or remote access sessions with customers.
  • Develop core competency on our product line and technologies.

We Are Looking For:

  • Strong understanding of data networking protocols, including TCP/IP, routing, and switching fundamentals.
  • Excellent troubleshooting and problem-solving skills across various OSI layer protocols.
  • Hands-on experience in IPsec, SSL, SD-WAN, authentication, WAF, VoIP, hardware redundancy, and dynamic routing protocols.
  • Working knowledge of Linux OS, virtualization technologies, and cloud computing.
  • Experience in Python or similar languages is an added advantage.
  • Exceptional communication skills, including clear speaking and writing, active listening, and conflict resolution.
  • 6+ years of experience in computer networking or security industry.

About the Role:

The TAC team is known for its collaborative ethos, working seamlessly with diverse groups to ensure a comprehensive and seamless technical support experience. We emphasize collaboration, continuous improvement, customer-centricity, innovation, and accountability, creating a dynamic and supportive environment that drives excellence and innovation.

Why Join Us:

We offer a supportive work environment and a competitive Total Rewards package to support your overall health and financial well-being.

Key Skills:

  • Troubleshooting and problem-solving
  • Customer service and relationship building
  • Communication and interpersonal skills
  • Data networking and security
  • Cloud computing and virtualization
  • Programming and scripting

Responsibilities:

  • Technical support
  • Analysis and troubleshooting
  • Case management
  • Collaboration and communication
  • Professional development


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