Solar Plant Technical Support Specialist
1 week ago
We offer innovative automation solutions in the renewable energy sector at Infrared Power Techsol Pvt. Ltd.
Our team provides complete SCADA and monitoring solutions for solar power plants, with over 1500MW of experience worldwide.
We deliver:
- Design and engineering services
- Supply and testing of servers and client hardware or PLCs
- Integration with external control centers
- Customer-tailored gateway solutions
- SCADA Service Level Agreements
The ideal candidate will be responsible for configuring and troubleshooting our products to resolve customer technical issues.
You will support customers by acting as a liaison between them and our internal teams.
Your ability to work in complex networking environments will make you an ideal candidate.
- Troubleshoot problems related to wiring and communication (specifically Modbus TCP/IP and RTU) of sensors, inverters, and dataloggers
- Configure and troubleshoot remote monitoring platforms
- Manage electronic tickets efficiently
- Liaise between sales teams, customer success teams, and customers
- Troubleshoot and configure software and hardware
Bachelor's degree in Electrical Engineering or a related field
2-5 years of experience in solar plant monitoring
1+ years of technical support experience
Experience with blue 'Log and VCOM is an added advantage
Proficient with sensors connections and cabling
Hands-on experience with communication protocols like Modbus TCP/IP & RTU is a must
Experience in analyzing performance parameters of solar plants like PR, Specific Yield etc.
Knowledge of equipment used in solar plants and dataloggers
Experience with PLC and Scada Systems is an added advantage
Customer service-oriented
Strong written and verbal English and troubleshooting skills
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