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Technical Support Specialist

2 weeks ago

Kolkata, West Bengal, India NTT DATA Full time

**About Us**

NTT DATA is a leading provider of digital and AI infrastructure, with a global presence in over 50 countries. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.

We are currently seeking a Field Tech Analyst - End User Computing to join our team in Kolkata, West Bengal, India. This role involves acting as a primary point of contact for a team of operational professionals, providing IT support and guiding work according to operational and project objectives.

Key Responsibilities:

  • Provide IT support to end-users and resolve incidents efficiently.
  • Set clear expectations for work outcomes and drive performance of the team.
  • Assign and drive daily deliverables for a larger field service team or supplier relationship.
  • Regularly coach and mentor peer team members.
  • Review work and performance of peer team members in alignment with project deliverables and ensure team achieves specific performance metrics.

Requirements:

  • 1-3 years managerial leadership experience.
  • Experience in End User Computing, IT Support, Asset Management.
  • Exposure to ITIL and Project Management Methodologies.
  • Experience in using ITSM Tools like Service Now, Remedy, etc.