
Digital Transformation Coach
16 hours ago
About the Role:
- Job Title: Digital Transformation Coach
We are seeking a skilled and dynamic individual to drive the successful adoption of our product with clients.
The ideal candidate will combine deep understanding of this platform with excellent communication skills to ensure effective delivery and support.
In this role, you will:
Drive Customer Success
Work with global customers to identify target audiences' training needs, acquire an understanding of customer applications and processes to derive actionable insights and use cases to improve digital adoption.
Manage Multiple Projects
Manage numerous projects, initiatives, and engagements concurrently.
Develop Standards and Guidelines
Help develop standards and guidelines to ensure consistency in deliverables across projects and be compliant throughout.
Collaborate with Cross-functional Teams
Collaborate with cross-functional teams to deliver innovative solutions and bring process efficiency to our customers.
Consult and Ideate
Consult, ideate, and propose optimal digital adoption solutions to our customers using our Product Ecosystem.
Analyze and Optimize Solutions
Review, analyze, and optimize solutions to increase digital adoption usage by end-users
Required Expertise
2 to 6 years of experience in any of the following domains - Instructional Design, Technical Writing, Customer Success, Account Management and Software Development
Excellent communication and interpersonal skills, with ability to build relationships with multinational stakeholders, understand the purpose of various customer business and enterprise applications, processes, and user personas.
A strong learning appetite to become an expert on our Products through our Certification Programs In-depth knowledge and proficiency in Salesforce platform, including configuration, implementation, and troubleshooting
Comfortable working in a dynamic and evolving environment with an inclination to solve issues, bottlenecks and problems with an analytical mindset
Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field Preferred Skills
Awareness of diverse cultures and practices across geographies
Worked in one or many industries verticals from the following - IT, ITES, Healthcare, BFSI, Manufacturing, FMCG and Oil and Gas
Knowledge of applications like ERP, CRM, CLM, etc. such as Salesforce, MS Dynamics, SAP, Oracle, iCertis, etc would be an added advantage.
Knowledge of Javascript, CSS, HTML will be an advantage.
About Us:
We live by our core purpose of 'Creating WOW'—for our clients, team members, and the community. Our collaborative culture, growth opportunities, and people-first approach make us one of the most trusted and rewarding workplaces.
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