Security Manager
3 weeks ago
Job Summary
The Security Manager will be responsible for ensuring a safe environment for hotel staff and guests, as well as protecting the assets of the hotel. This role involves supervising and training security staff, evaluating staffing requirements, and preparing weekly work schedules. The ideal candidate will have a degree in Hotel Management and a minimum of 5-7 years of experience in a similar role in a 5-star hotel.
Key Responsibilities
- Evaluate staffing requirements to meet daily business demands and prepare weekly work schedules.
- Handle all disciplinary counseling as needed.
- Conduct daily lineups.
- Ensure staff knowledge of hotel services and amenities.
- Assign specific tasks to the staff as they arise.
- Ensure all health and safety aspects of the resort are in compliance with the law of Seychelles.
- Coordinate health and safety audits and liaison with other departments.
- Monitor and ensure that security staff fully perform their job functions.
- Conduct ongoing training with existing staff and ensure new staff are certified as required.
- Accommodate all guest requests in an accurate and efficient manner.
- Maintain cleanliness of the department and working condition of equipment and supplies.
- Prepare work orders for equipment repairs and follow up with Engineering.
- Ensure all pertinent information is documented in the logbook daily.
- Ensure payroll and payroll forecasts are submitted accurately and promptly.
- Conduct performance appraisals of designated staff as required.
- Successful completion of required training/certification processes.
Personal Attributes
- Computer knowledge.
- Ability to clearly and pleasantly communicate with guests in English.
- Thorough knowledge of hotel services and facilities.
- Fluency in a foreign language.
- Professional image and personality exuding confidence and leadership skills.
- Ability to focus attention on details and be able to organize, prioritize, and follow up.
- Possess initiative and ability to work productively unsupervised within any given period of time even under pressure.
- Ability to maintain confidentiality and security of all guest and hotel information.
- Must be a team player working well with other departments and coworkers.
- Ability to coherently present information in front of groups.
- Ability to work flexible hours including weekends and evenings if necessary.
- Ability to think clearly quickly and make decisions/resolve problems with good judgment.
- Ability to direct performance of staff and follow up with corrections where needed.
- Ability to ascertain departmental training needs and provide such training.
- Ability to remain calm and courteous with demanding/difficult guests and/or situations.
Qualifications
- A degree in Hotel Management.
Experience
- Minimum 5-7 years of experience in a similar role in a 5-star hotel.
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