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Enterprise Customer Experience Expert

1 week ago

Bengaluru, Karnataka, India SAP Full time

About SAP

We are a leading provider of enterprise software solutions, empowering businesses to innovate and grow in today's fast-paced digital landscape.

The Role

This position requires a seasoned Senior Digital Customer Engagement Manager to oversee the delivery of exceptional customer experiences through seamless virtual engagement and contract fulfillment.

Responsibilities

  • Drive sales-to-delivery handover and customer onboarding, ensuring a smooth transition for customers
  • Support ticket handling and bridge customer queries and requirements from technical operations teams
  • Lead periodic service reviews to track service quality across a range of customers
  • Develop and implement strategies to meet customer needs and exceed expectations

Requirements

To succeed in this role, you will need:

  • A deep understanding of SAP Basis, SAP ERP modules, and tools like TSM, BODI application, DBs of HANA, ASE, Sybase, Oracle
  • Proven experience in Cloud environments, with a focus on SAP S/4HANA private cloud edition deliverables
  • Outstanding customer focus, networking, relationship building, results-driven, self-organized, decision-making skills, and experience working with cross-cultural and cross-functional teams or individuals

Benefits

At SAP, we prioritize employee growth and well-being, offering a supportive and inclusive environment where everyone can thrive.

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