Customer Experience Champion
7 days ago
Job Summary
At Danfoss, we are seeking a highly skilled and accomplished Order Management Specialist to join our Customer Service team. This role is responsible for delivering exceptional customer experiences by effectively managing orders, queries, and cases through various communication channels.
Key Responsibilities
- Manage customer orders, queries, and cases through email, SAP, and other mediums.
- Work collaboratively with the Customer Service team to support colleagues locally and internationally.
- Identify and resolve issues proactively, ensuring customer satisfaction and efficient order management.
- Handle logistics requests with internal stakeholders and global production sites.
- Execute order-related activities, such as order entry, Proforma Invoices, and Deliveries, as per guidelines.
- Generate and circulate business reports covering financial parameters of respective segments and divisions.
- Support front-line sales teams in enabling improved service and efficiency.
Requirements
- Minimum 3-5 years of customer service experience in a back-office or related environment.
- Excellent customer care and communication skills in English and Hindi.
- SAP experience in a Sales/Customer Service environment and familiarity with other CRM systems.
- Understanding of typical supply chain/logistics.
- Ability to work under pressure and manage workload effectively.
Background and Skills
- Bachelor's degree in any field.
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