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Operational Efficiency Expert

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Noida, Uttar Pradesh, India CoWorkZen Business Hub LLP Full time

As an Operational Efficiency Expert at CoWorkZen Business Hub LLP, you'll play a vital role in optimizing our member experience operations. Your key responsibilities will include reviewing and validating customer details post-sale, accurately inputting verified customer data into our CRM system, and coordinating with the sales team to gather any missing information or clarifications.

You'll also be tasked with assigning appropriate tags, account owners, and service details to each customer profile, ensuring timely onboarding of customers into the system, and supporting process improvement initiatives to optimize CRM data entry workflows. Additionally, you'll be managing support tickets, reviewing, assigning, or escalating tickets, and ensuring all required details are present for swift resolution.

In this role, you'll work closely with various teams to close tickets and resolve issues smoothly, collaborate on compiling and analyzing monthly reports, and contribute ideas to improve internal processes and service delivery.